If the patient requested to cancel the session within less than 24 hours from the time of the reserved session, or not rescheduled before 3 hours from the reserved session, then 100% of the session fees will be deducted from the patient.

If the patient did not attend the session without cancelling or rescheduling (as mentioned above), then all fees will not be refunded to the patient. The therapist will have all his/her fees for this session.

If the patient is late to attend the session, the time wasted will not be substituted for another time, except if the healthcare provider agrees to compensate the patient with extra time.

If the healthcare provider cancelled the session and the patient doesn't want to reschedule the appointment, TEBCOM can refund the full paid fees to the patient or the paid amount to be added to Patient’s TEBCOM account based on patient’s preference.

If the healthcare provider didn’t attend the session and the patient doesn't want to reschedule the appointment, the patient should contact TEBCOM customer services, and accordingly TEBCOM can refund the full paid fees to the patient or the paid amount to be added to Patient’s TEBCOM account based on patient’s preference.

If a technical problem happens before or during the session , both sides should contact TEBCOM customer services directly. If the problem is resolved, the session is continued. If not resolved then another session will be arranged to continue the rest of the time of the session.